01
Day-to-day operations
Keeping every active project running on schedule and on standard.
Operations Supervisor
Harold Walter
Harold is the operational backbone of Stratos Group. He manages the day-to-day running of active projects, making sure agents have what they need, clients are getting what they paid for, and problems are caught before they become issues. Harold came up through the ranks and understands the work at every level, his team respects him for it. He is methodical, fair, and relentlessly focused on quality.
Areas of expertise
Operations ManagementQuality AssuranceProcess ImprovementTeam LeadershipClient Delivery
"If something goes wrong, I want to know about it first. Not from the client."
Focus Areas
What Harold works on.
02
Quality assurance
Reviewing work, catching issues early, and continuously raising the bar.
03
Team performance
Coaching agents, tracking KPIs, and helping people grow into the next role.
More of the team
